Shipping and Exchange Policies

Shipping
Shipping and handling fees are $7.50 per order*.  Items will be shipped using DHL.  Please allow 1-2 weeks for delivery.  We are unable to ship to P.O. Boxes at this time.  Express shipping is available for an extra fee by calling the Pro Shop at (505) 222-4059.

*Excludes Hawaii, Alaska, and International Orders.  Please call the Pro Shop for shipping rates at (505) 222-4059.

Exchanges and Returns
Exchanges are allowed if items are sent back within 45 days of purchase.  Please fill out the exchange form that is included with package and mail the form with your items to the following address:
       
          ATTN: Pro Shop
          Albuquerque Isotopes Baseball Club
          1601 Avenida Cesar Chavez SE
          Albuquerque, NM 87106

Exchanged items will be sent after original items are received and processed.  Unfortunately, we do not pay the shipping charges for exchanges or returns.  Please provide appropriate postage for all exchanges or call (505) 222-4059 for more information.

A full refund in the original form of payment will be issued for unwashed, unworn, or defective merchandise.  Refunds will be credited in the same form as they were paid when an item is returned within 45 days of purchase.  For questions regarding refunds or exchanges, please call (505) 222-4059 or email khayes@albuquerquebaseball.com.